The following resources may be helpful when completing this assignment. Computer applications that run on desktop and laptop computers have, for a long time, been designed to be driven by dragging and clicking a mouse. With the introduction of tablet personal computers, the trend has shifted toward using touch-based screens. We now have access to touch-based TVs, touch-based monitors, touch-based laptops and touch-based tablets. Touch and multi-touch devices provide end users with the ability to interact physically with an application much more naturally. Imagine that you are the Information Technology Director of a major chain restaurant, and you have been assigned to design a menu ordering application that can run on all devices. Examine whether using a touch-screen monitor, a tablet, or using a mouse to select menu items to place an order would be most efficient. Speculate how employees would interact with these devices and the type of emotional reaction that customers and employees will experience while placing a beverage, appetizer or entrée order. Write a four to five (4-5) page paper in which you: Purchase the answer to view it Purchase the answer to view it

Title: Evaluating User Interaction Efficiency and Emotional Experience in Menu Ordering Applications


In recent years, the advent of touch-based devices such as tablets, touch-based TVs, and touch-based laptops revolutionized the way computer applications are designed. With touch and multi-touch technologies gaining popularity, it has become imperative for Information Technology (IT) professionals to consider the most efficient and user-friendly interface for menu ordering applications. This paper aims to evaluate whether using touch-screen monitors, tablets, or traditional mouse-based input methods would be the most efficient for menu ordering in a major chain restaurant. Additionally, the emotional reactions of both customers and employees during the ordering process will be considered.

Efficiency of User Interaction Methods:

One of the key considerations in designing a menu ordering application is the efficiency of user interaction. Several factors contribute to the efficiency of a user interface, including speed, accuracy, user comfort, and ease of use. In the case of touch-based screens, users can directly interact with the menu items by tapping or swiping, eliminating the need for a separate input device such as a mouse. This direct manipulation provides a more intuitive and natural interaction experience, potentially leading to faster order placement and reduced human errors.

On the other hand, the mouse-based input method offers precision and familiarity to users who are accustomed to using desktop or laptop computers. The mouse allows for accurate selection and targeting, which may be particularly relevant in cases where menu items are small or closely spaced. However, the use of a mouse requires physical movements and may not be as ergonomic as touch-based interactions, which can lead to user fatigue in prolonged usage scenarios.

Tablets, as a hybrid between touch-based screens and traditional mouse-based input, offer a balance between the two methods. Their portability allows for interaction directly on the screen, similar to touch-screen monitors, while also accommodating mouse or stylus input if required. This versatility makes tablets suitable for both customer-facing ordering interfaces and employee use in the kitchen or POS systems.

Interactions and Emotional Reactions:

The choice of user interaction method can significantly impact the emotional reactions of both customers and employees during the menu ordering process. Touch-based screens offer a more engaging and interactive experience for customers, allowing them to physically manipulate menu items, browse images, and customize their orders. This increased interactivity may enhance the overall customer satisfaction and enjoyment of the dining experience. Employees, on the other hand, may experience a sense of empowerment and efficiency when using touch-based screens as it enables faster order placement and reduces the need for manual data entry.

Using a mouse-based input method may evoke familiarity and a sense of control for customers who are accustomed to using traditional computers. However, the lack of physical manipulation and direct interaction with menu items may result in a less immersive experience. Employees may also find using a mouse to be less intuitive compared to touch-based screens, leading to potential frustrations or learning curves in adapting to the system.

Tablets, being a versatile choice, can provide a balance between customer satisfaction and employee efficiency in menu ordering applications. Customers can enjoy the tactile experience of touch-based interactions, while employees can switch between touch and mouse/stylus inputs based on their preference or task requirements. This adaptability can lead to positive emotional reactions from both customers and employees, as it caters to individual preferences and work processes.


The choice of user interaction method in designing a menu ordering application should be based on a careful evaluation of efficiency and the potential emotional reactions of both customers and employees. Touch-based screens offer a natural and intuitive interaction experience, potentially enhancing customer satisfaction and employee efficiency. However, the use of a mouse may provide precision and familiarity to users. Tablets offer a versatile solution, catering to various user preferences and work scenarios. Ultimately, the decision should be based on the specific needs and context of the major chain restaurant, considering factors such as user demographics, space limitations, and the desired emotional experience during the ordering process.

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