If you have you been involved with a company doing a redesign of business processes, discuss what went right during the redesign and what went wrong from your perspective. Additionally, provide a discussion on what could have been done better to minimize the risk of failure. If you have not yet been involved with a business process redesign, research a company that has recently completed one and discuss what went wrong, what went right, and how the company could have done a better job minimizing the risk of failure. Your paper should meet the following requirements: • Be approximately 3-4 pages in length, not including the required cover page and reference page. • Follow APA6 guidelines. Your paper should include an introduction, a body with fully developed content, and a conclusion. • Support your answers with the readings from the course and at least two scholarly journal articles to support your positions, claims, and observations, in addition to your textbook. The UC Library is a great place to find resources. • Be clearly and well-written, concise, and logical, using excellent grammar and style techniques. You are being graded in part on the quality of your writing.


Business process redesign, also known as business process reengineering, is the fundamental review and restructuring of an organization’s processes with the aim of achieving dramatic improvements in performance, quality, and efficiency. It involves a thorough analysis of existing processes and the implementation of new strategies to optimize organizational functions. In this paper, we will discuss both successful and unsuccessful instances of business process redesign, along with recommendations for minimizing the risk of failure.

Business Process Redesign: What Went Right and What Went Wrong

During the redesign of business processes, several factors can contribute to a successful outcome or lead to failure. One aspect that often determines success is effective communication and collaboration among stakeholders. Successful organizations typically involve key individuals from various departments, ensuring that all perspectives and requirements are considered. By fostering a collaborative environment, organizations can identify and address potential roadblocks to change, enhancing the chances of a successful process redesign.

Additionally, comprehensive planning and analysis are vital for success. Organizations that invest time and resources in understanding their current processes and identifying areas for improvement are more likely to achieve positive outcomes. The use of analytical tools and methodologies, such as Six Sigma or Lean Six Sigma, can provide valuable insights to guide the redesign process effectively.

Another crucial factor in successful process redesign is a focus on change management. Organizations that prioritize change management throughout the redesign process are better equipped to address resistance to change among employees. This includes providing adequate training and support to employees, ensuring they understand the purpose and benefits of the redesign and are actively engaged in the implementation process.

Conversely, several issues can impede the success of business process redesign efforts. One common problem is a lack of top management support and commitment. Without the visible support of key leaders, employees may perceive the redesign as merely another initiative without long-term significance. This lack of support can undermine employee morale and hinder the successful adoption of new processes.

Additionally, inadequate communication with employees about the purpose and goals of the redesign can lead to resistance and misinformation. Employees who are not fully informed may resist change due to fear of the unknown or perceived threats to their job security. Furthermore, insufficient training and support for employees can result in a lack of understanding or proficiency in the new processes, leading to a failure to achieve the desired outcomes.

Recommendations for Minimizing the Risk of Failure

To minimize the risk of failure in business process redesign, organizations should implement a series of best practices. First and foremost, top management must actively support and communicate the goals of the redesign to generate buy-in from employees. Effective communication should clearly outline the purpose and benefits of the redesign, ensuring all stakeholders are informed and engaged.

Furthermore, organizations should prioritize change management by allocating sufficient resources to training and support for employees. This may involve providing comprehensive training programs, mentoring, or coaching to help employees adapt to the new processes. By addressing employee concerns and fostering a positive attitude towards change, organizations can reduce resistance and increase the likelihood of successful implementation.

Additionally, organizations should leverage analytical tools and methodologies to guide the redesign process. By using data-driven insights and analysis, organizations can make informed decisions and identify potential pitfalls or bottlenecks. It is essential to thoroughly analyze the existing processes and conduct risk assessments to identify potential challenges and develop strategies to mitigate them.


Business process redesign is a challenging endeavor requiring careful planning, collaboration, and change management. By focusing on effective communication, comprehensive planning, and change management strategies, organizations can increase the chances of a successful redesign. However, failure can occur due to issues such as a lack of top management support, inadequate communication with employees, or insufficient training and support. To minimize the risk of failure, organizations should prioritize stakeholder engagement, clear communication, and investment in training and support programs.

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