The wireless network build discussed in the Unit II scenario fails miserably due to a lack of transmitting power and buggy Cisco Open Systems Interconnection (OSI) software. Cisco states they can no longer troubleshoot the issue and recommend that you wait for the next release of the OSI software, which is still some time away. The client states that you, the tech lead, and the senior manager were not persuasive enough in your argument for wanting to use the more expensive product, and you and your company are responsible for replacing the hardware and reimbursing the client for the cost of the installation. Your company agrees to reimburse the client $10,000 for the labor and to buy back the faulty Cisco Aironet 1240 Series wireless bridges. Shortly thereafter, the client cancels their support contract with your company and hires a competitor to complete the job. You find out that the competitor went with the more powerful Aironet 1530 Series and was able to complete the task without any further issues. Discuss what you have learned from this experience and what you might have done differently. Your journal entry must be at least 200 words in length. No references or citations are necessary.

From this experience, I have learned the importance of effectively articulating the reasons behind my choices and recommendations to clients. In this scenario, the client believed that the more expensive product we suggested was not necessary and opted for the less powerful and ultimately faulty Cisco Aironet 1240 Series. This situation highlights the need for strong persuasion skills and the ability to clearly convey the benefits and drawbacks of different options.

Firstly, it is crucial to have a deep understanding of the technical specifications and capabilities of the products being considered. By thoroughly evaluating the wireless network requirements and comparing them with the features of different wireless bridges, I can better advocate for the more suitable and reliable option. In this case, the Aironet 1530 Series proved to be the correct choice for the competitor, as they were able to complete the task without any issues.

Secondly, it is essential to effectively communicate the potential consequences of choosing a lower-cost option. By accurately conveying the risks involved, such as the lack of transmitting power and the instability of the OSI software, I can help the client make an informed decision that aligns with their long-term goals and avoids unnecessary setbacks. In this scenario, I could have provided a more persuasive argument by emphasizing the potential cost savings that could be achieved with the more expensive but superior product, compared to the costs incurred from replacing faulty hardware and reimbursing the client for the labor.

Furthermore, it is important to maintain a strong relationship with the client and ensure their satisfaction. In this case, the client chose to cancel their support contract with our company and hire a competitor to complete the job. To prevent this outcome, I could have reassured the client by acknowledging their concerns and demonstrating our commitment to resolving any issues that arise. By offering ongoing support and identifying potential solutions to the problems encountered with the wireless network build, we could have retained their trust and secured their continued business.

Overall, this experience has taught me the significance of effective communication, technical knowledge, and maintaining strong relationships with clients. By continuously improving my persuasion skills, thoroughly understanding the products and services I recommend, and fostering client satisfaction, I can mitigate the likelihood of similar situations occurring in the future. This will ultimately contribute to the success of both my company and the clients we serve.

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