Read the case study “Communication Failures” starting on page 329 and answer the questions on page 332. Discussions will consist of 2 parts: Your initial posting on the subject, and responses to two or more students postings. Post your primary response by each Wednesday midnight. Respond to at least two (2) other postings by Sunday Midnight. The primary post should be at least 300 words in length. Your second postings can either answer another student’s question to your own post or be a comment to his or her original post. Secondary posts must be at least 150 words in length. • All initial postings must have at least one citation or reference and it must be in APA format. Failure to have a reference or not having it in APA format will deduct 5 points. • Word counts must be met. Each 10 words short will deduct 1 point from your total discussion score. • If any part of your postings is copied and pasted you will receive no credit for the assignment, and no resubmission is possible. • Late postings will receive reduced credit of 10% per day. After 10 days late no credit will be given. Purchase the answer to view it

In the case study “Communication Failures”, the scenario revolves around a healthcare setting, specifically a hospital. The case study highlights the importance of effective communication in healthcare and the potential consequences of communication failures. It presents a situation where a patient experiences serious harm due to a breakdown in communication between healthcare providers.

The case study begins by describing a patient, Mrs. Shepherd, who undergoes surgery to remove a benign tumor in her abdomen. Following the surgery, Mrs. Shepherd experiences severe abdominal pain and requests medication. However, her need for pain relief is repeatedly overlooked, resulting in her suffering unnecessary pain for an extended period.

One of the key communication failures in this case involves the lack of clear and effective handoff communication between the healthcare providers involved in Mrs. Shepherd’s care. When Mrs. Shepherd’s primary nurse leaves for the day, there is no proper handoff communication to ensure that the night nurse is fully aware of the patient’s pain management needs. Consequently, the night nurse fails to administer pain medication promptly.

Furthermore, there is a lack of communication between the different disciplines involved in Mrs. Shepherd’s care. The surgeon, for instance, fails to relay important information about Mrs. Shepherd’s pain management needs to the nursing staff. This breakdown in communication leads to confusion and inadequate pain management for the patient.

Another aspect of this case study is the role of assertive communication, or the lack thereof. The nursing staff, despite being aware of Mrs. Shepherd’s pain, hesitates to advocate for her and assertively communicate the urgency of her situation. This failure to assertively communicate exacerbates the communication breakdowns and compromises the patient’s well-being.

The consequences of these communication failures are significant. Mrs. Shepherd experiences unnecessary pain and discomfort, leading to delayed recovery and a longer hospital stay. Moreover, her trust in the healthcare system and the providers involved in her care is likely to be diminished.

To address the communication failures highlighted in this case study, several strategies can be implemented. Firstly, healthcare providers should prioritize effective handoff communication, ensuring that all relevant information is appropriately conveyed to the next shift or care team. This can be achieved through standardized protocols and checklists for handoff communication.

Secondly, interdisciplinary communication should be improved to enhance collaboration and coordination of care. Regular team meetings, joint training sessions, and shared decision-making processes can help foster effective communication across disciplines.

Lastly, healthcare providers should be trained in assertive communication skills. By empowering nurses and other staff to advocate for patients and voice their concerns assertively, the likelihood of communication failures can be reduced.

In conclusion, the case study “Communication Failures” emphasizes the critical importance of effective communication in healthcare settings. It underscores the potential consequences of communication breakdowns and highlights the need for improved handoff communication, interdisciplinary collaboration, and assertive communication skills. By addressing these communication challenges, healthcare providers can enhance patient safety and quality of care.

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